Store Policy

Returns Policy

No refunds or returns on custom pieces. Only store credit. A 25% Restocking fee for ALL cancelled orders will be applied to your refund, no exceptions. 

If the items you received were not correct as a result of our error. You may return most new, unopened items within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If it is our error, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Freight Company:

If your item is shipped via freight company on a pallet. Lift gate service will be provided to unload the piece from the truck to the ground. You will be responsible for bringing your purchase from the truck into your home or place of business. If your piece is being delivered via freight, you will need help taking the piece from the lift gate into your residence. The delivery truck will come as close to your residence as possible (curb or driveway). You will need help getting the piece inside your residence as the trucking company is not insured to enter your home.

You may request 'white glove' service at an additional fee which can be arranged at the time of purchase.

PLEASE NOTE: Every piece that we ship is unique in size and weight and very difficult to nail down the exact shipping method with out knowing the destination. Please know that we will always choose the most reasonable and safest shipping option.

IMPORTANT: Please unpack your items while the driver is present and report any damage to the driver. Make sure to file a claim with the driver at time of delivery Take many pictures of any damage. If these steps are not followed, we cannot guarantee a positive resolution to a claim. All items are insured by the carrier. Insurance claims are handled by the freight forwarder, they will not assume liability for damages unless the claim has been denied by the carrier and the proper steps were followed when receiving your shipment. Please keep all packaging and leave item as packaged as possible. Call us immediately at 561-719-1631.